Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to quote your order number. 

To start a return, you can contact us via the Contact Form. Please note that returns will need to be sent to the following address:
43 Sandhole Lane, Little Plumstead, Norwich, Norfolk, NR13 5HZ, United Kingdom.

If your return is accepted, you will need to repackage your items and are responsible for the cost to return your items, including postage and packaging. Items returned without first requesting a return will not be accepted. 

You can always contact us for any return question via the Contact Form. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14-Day Cooling-Off Period
If your items are being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days of delivery for any reason and without justification. You can submit your request instantly online using our EU Withdrawal Form.

Return Requirements:

• Product Condition: Items must be in the same condition you received them.
• Usage: Items must be unworn or unused.
• Packaging: Items must have tags attached and remain in their original packaging. You are responsible for the cost to return your items, including postage and packaging.
• Proof: An order number is required to submit your Withdrawal Request.